Responsible Gaming

Play Safe at 789p – Responsible Gaming Guide

789p believes gambling should be an enjoyable form of entertainment, not a burden. We are committed to providing a safe, transparent, and supportive environment for every player in Malaysia.

Deposit Limit Available Time-Out Available Self-Exclusion 24/7 Support
18+ Minimum Age Requirement
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100% Control in Your Hands
0 Zero Tolerance for Underage Gambling
789p's Commitment
We place player safety and well-being as the top priority in all operational decisions on our platform.
Tools Responsible Gaming We

Six key features 789p provides to ensure you always play in control

Daily / Weekly Deposit Limit

Set your own deposit limits based on your financial capacity. You can set daily, weekly, or monthly limits directly from your account. Limits take effect immediately and can only be increased after a 7-day review period.

Play Time Limit

Control how long you spend on the platform by setting a daily session limit. Once the time limit is reached, the system will automatically remind you and offer the option to take a break or continue your session. Getting enough sleep and rest is part of playing smart.

Time-Out

Need a short break? Use the Time-Out feature to lock your account for 24 hours, 7 days, or 30 days. During this period, you will not be able to login or make deposits. This gives you space to reset without pressure.

Self-Exclusion

If you feel that gambling is starting to affect your life, the self-exclusion option is available for periods of 6 months, 1 year, or permanently. During this period, your account will be fully closed and you will not receive any promotional communications.

Loss Limit Available

In addition to deposit limits, you can also set a maximum loss limit. Once the set loss limit is reached, the system will automatically block any further wagering to protect your remaining balance.

Support & Counselling

The 789p support team is trained to assist players who need guidance on responsible gaming. We provide information on professional help resources and are ready to listen to your concerns without judgment.

What Is Responsible Gaming?

Responsible gaming means enjoying gambling purely as entertainment, with full control over the time, money, and decisions you make. At 789p, we understand that for most Malaysian players, online gambling is a way to relax and have fun — much like watching a movie or playing video games.

Problems arise when the line between entertainment and addiction starts to blur. That is why 789p invests in systems and tools that empower players to stay in control from the very beginning, not only after a problem has already occurred.

The core principles of responsible gaming are simple: only gamble with money you can afford to lose, never gamble to pay off debts or solve financial problems, and always put family and personal responsibilities first.

Signs of Problem Gambling

Recognizing early warning signs is the most important first step. Many people do not realize they have a gambling problem until it has already affected their relationships, finances, or career. Review the list below honestly:

Gambling with Essential Funds

You are using money meant for bills, food, rent, or basic family needs to gamble, with the intention of "winning it back".

Chasing Losses

You cannot stop playing even after losses, telling yourself that "the next round will surely win" to recover what you have lost.

Lying to Family

You hide your gambling activity or the amount of money spent from your partner, family members, or close friends.

Unable to Stop

You have tried to stop or cut back on gambling but failed, and feel restless or irritable when you are unable to gamble.

Neglecting Responsibilities

Gambling begins to affect work performance, personal relationships, or family responsibilities due to excessive time and mental energy spent on it.

Important: If you identify two or more of the signs above in yourself, we strongly encourage you to use the Self-Exclusion feature or contact the 789p support team for further guidance.

Healthy Gambling Habits

Many Malaysian players enjoy online gambling without any issues because they practice healthy habits from the start. Here is a practical guide we recommend to all 789p players:

Set a Budget Before Playing

Decide on the amount you are comfortable spending before opening the platform. Think of it as an entertainment expense, not an investment.

Play Within Set Time Limits

Limit your session playtime. Take a break every hour and engage in other activities to avoid excessively long gaming sessions.

Accept Losses Calmly

Losses are part of the game. Stop when your loss limit is reached and never chase your losses.

Do Not Gamble When Stressed

Avoid gambling when you are stressed, sad, or emotionally unstable, as your decisions will not be rational.

How to Use the Control Tools at 789p

1
Login to Your Account

Access all responsible gaming tools directly from your account panel after logging in to 789p.

2
Select Security Settings

Navigate to the "Account Settings" section, then select the "Responsible Gaming" tab to view all available options.

3
Set Your Limits

Choose the type of limit you want to set — deposit limit, loss limit, or session time limit. Enter a value that fits your personal budget.

4
Confirm and Activate

Review your settings and click confirm. The limit takes effect immediately. You will receive a confirmation email for your records.

5
Review Periodically

We recommend reviewing your limit settings every month to ensure they still suit your current financial situation.

Check Yourself

Check any statements you have experienced in the past 30 days:

Note: If you have identified 2 or more of the statements above, we encourage you to speak with the 789p support team or seek professional guidance.

Quick Control Tools
Deposit Limit

Easily set your daily, weekly, or monthly deposit limit directly from your account.

Session Time Limit

Receive automatic reminders when you have played beyond your set time limit.

Time-Out

Temporarily lock your account for anywhere between 24 hours and 30 days, whenever you need it.

Self-Exclusion

A long-term account closure option if you need a more serious break.

Contact Our Support

Our team is available to assist you 24 hours a day, 7 days a week. Reach us via Live Chat within the platform or by email at [email protected] for any inquiries related to responsible gaming.

Question Common

Answers to frequently asked questions about responsible gaming at 789p

Yes, you can set a deposit limit at any time, including right after registering a new account. In fact, we encourage new players to set these limits early as a preventive measure. Limits take effect immediately and can be reduced at any time, but to increase a limit, you will need to wait through a 7 working-day review period.

Time-Out is a temporary account closure for a shorter period — 24 hours, 7 days, or 30 days — suited for players who need a brief pause. Self-Exclusion is a longer-term commitment of a minimum 6 months, 1 year, or permanently. During Self-Exclusion, you will not receive any promotions or marketing communications, and the account cannot be reopened until the period ends or a reactivation request is processed under stricter procedures.

Yes. Even if your account is excluded from gambling activity, any existing balance remains entirely yours. You may contact the 789p support team to process a withdrawal of your account balance through the designated channels. Our team will assist you with the withdrawal at no additional charge.

789p applies a strict age verification process as part of our KYC (Know Your Customer) procedure. All players are required to submit valid identification documents during registration and at first withdrawal. Accounts suspected of belonging to underage individuals will be suspended immediately pending verification. We also provide parental control features upon request to help families manage access to the platform.

Beyond 789p's internal support, you can access professional help through various mental health and counselling organisations in Malaysia. Government hospitals and clinics offer free or subsidised counselling services. You may also consult your family doctor for a referral to a suitable specialist. Remember, seeking help is a sign of strength, not weakness.

Yes, completely. All responsible gaming requests — including self-exclusion, deposit limits, and time-out — are handled with full confidentiality in accordance with 789p's Privacy Policy. This information will not be shared with any third party for marketing purposes. Only authorised staff may access these records for the purpose of processing your request.
Play Smart

Join 789p – Where Entertainment Meets Responsibility

Register your account today and enjoy a safe, controlled, and enjoyable gaming experience. All responsible gaming tools are available free of charge to every 789p member.

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